Terms of Use

1. Acceptance of Terms

Accessing the website or ordering services means you agree to these Terms. If you do not agree — stop using the website and do not place an order.

2. Terms and Definitions

• Client — an individual or legal entity ordering services.
• Services — performance audit, SEO audit, speed optimization, bug fixes, implementation of changes to code/infrastructure, consulting, training, support and maintenance.
• Client Materials — source data, access credentials, content, code, designs, briefs provided by the Client.
• Work Results — reports, recommendations, code changes, server/CDN configuration, scripts, configurations, implementation artifacts.

3. Scope of Services

3.1. Audit and Consulting

• Performance audit (Core Web Vitals, Lighthouse, TTFB, LCP, INP, CLS, etc.).
• Technical and content SEO audit (by separate agreement).
• Reports, checklists, optimization roadmaps.

3.2. Optimization and Implementation

• Front-end optimization (critical CSS, JS loading strategy, images, fonts).
• Back-end optimization (PHP/OPcache, databases, caches, queues, microservices — as needed).
• Server/hosting/CDN (Nginx/OLS/Apache configuration, Cloudflare, WAF, TLS, HTTP/2+/3).
• Implementation of changes to CMS/plugins/themes or custom code with agreed-upon access.

3.3. Support and Maintenance

• Scheduled work, metric monitoring, minor fixes.
• Incident response (during business hours or per SLA).

Boundaries and specific actions are agreed upon in the SOW/brief/correspondence. We do not guarantee specific search rankings or specific metric values unless explicitly stated in the contract.

4. Orders, Access, and Client Obligations

• The Client provides truthful information, timely access (CMS, hosting, CDN, domain registrar, analytics, etc.) and backups (unless backup is part of our work).
• The Client guarantees the right to use the Client Materials (content, images, fonts, libraries, code).
• Delays in providing access/materials shift the schedule and are not considered our delay.
• Verification of results: the Client checks the modified functionality on staging/production within the agreed period and provides feedback.

5. Pricing, Rates, Payment, and Taxes

• Service prices are determined by the commercial proposal/invoice/SOW. Payment is upfront or in stages (milestones). All amounts may be charged with VAT/taxes in accordance with the law.
• For hourly work — billing is based on actual hours worked, at the interval specified in the proposal.
• Bank fees/acquiring/payment charges are covered by the paying party unless otherwise agreed in writing.
• Late payment may result in suspension of work/access to results.

6. Refunds and Cancellations

• Advances for preparatory/analytical/audit work are non-refundable once work has started.
• For staged payments, a partial refund of an unused advance for future stages is possible if work on them has not yet begun (minus actual expenses/man-hours/licenses).
• Cancellation is initiated in writing by email. Work stops after written confirmation.
• Paid third-party licenses/resources are non-refundable.

7. Timelines, SLA, and Support Limits

• Delivery timelines are approximate unless explicitly stated otherwise in the contract/SOW.
• Response/recovery SLA is provided only under a separately paid support agreement.
• Non-business hours, holidays, and emergencies may affect timelines.

8. Changes to Work and Change Management

Any changes to the agreed scope of work are made through a change request and may affect price, timelines, and priorities. Work outside the original scope is performed after the Client confirms the new terms.

9. Intellectual Property and Licenses

• Rights to the Client Materials remain with the Client.
• Code/configurations/documentation created by us specifically for the Client and fully paid for are transferred to the Client to the extent agreed in the contract/SOW (typically a non-exclusive license for the Client's project).
• We may use our own libraries/templates/scripts licensed under terms compatible with commercial use.
• Portfolio: with the Client's prior written consent, we may mention the project (logo/case study/metrics) in our portfolio without disclosing confidential information.

10. Privacy and Personal Data

Processing of personal data is governed by our Privacy Policy. Both parties keep confidential any commercial and technical information obtained during cooperation. An NDA/DPA may be signed if needed.

11. Usage Rules and Prohibited Content

• Violations of the law, third-party rights, distribution of malicious code, spam, phishing, or unlawful content are prohibited.
• The Client is responsible for the legality of the website's content, licenses for fonts/images/software, and compliance with third-party service terms.
• We may refuse to perform work that violates the law or ethical standards, without compensation for damages, except for the return of unused amounts.

12. Third-Party Services and Dependencies

Work may rely on third-party services (CDN, hosting, analytics, payment gateways, SMS/email). Their terms/policies apply additionally. We do not control their availability/behavior and are not responsible for failures on their end.

13. Disclaimer of Warranties

Services are provided "as is" and "as available." Unless otherwise stated in the contract, we do not guarantee specific search engine rankings, stable metric values, or the absence of bugs in the software after changes to the environment/versions/plugins/content.

14. Limitation of Liability

• Our total liability for any claims is limited to the amount actually paid by the Client over the last 3 months for the relevant service.
• We are not liable for indirect/incidental/punitive damages, loss of profit or data, downtime, or third-party service failures.
• The Client is responsible for backups unless otherwise agreed in writing and included in our obligations.

15. Indemnity

The Client agrees to indemnify us and defend us against third-party claims arising from the Client Materials, the Client's breach of these Terms, or infringement of third-party rights, except in cases of our intentional misconduct or gross negligence.

16. Suspension and Termination of Access

• We may suspend or terminate services in case of breach of the Terms, late payment, legal requirements, or force majeure.
• After termination, access to work environments/repositories/dashboards may be closed, and unfinished work suspended until resolved.

17. Force Majeure

The parties are released from liability for partial/complete non-performance of obligations caused by force majeure circumstances (military actions, acts of terrorism, cyberattacks, data center failures, power outages, government decisions, epidemics, natural disasters, etc.), provided such circumstances are duly confirmed.

18. Governing Law and Dispute Resolution

These Terms are governed by the substantive law of Ukraine. Disputes are resolved through negotiation; if no agreement is reached — in court, per the jurisdiction defined by Ukrainian law.

19. Miscellaneous

• Changes to the Terms: We may update the Terms; the current version is published on this page with the date indicated.
• Severability: If any provision is found invalid/unenforceable, the remaining provisions remain in effect.
• Entire Agreement: These Terms, together with the contract/SOW, constitute the entire agreement between the parties on the subject matter and supersede all prior agreements.
• Notices: Official inquiries should be sent to [email protected].

20. Contact

• Email: [email protected]
• Website: pagespeed.com.ua

By using the website/services, you confirm acceptance of these Terms.